Terms of service

Terms of Service

These Terms of Service govern your use of the Grandèur website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by the terms set out below.

General

Grandèur reserves the right to update or modify these Terms of Service at any time. Any changes will take effect immediately upon being published on our website. It is your responsibility to review these terms prior to making a purchase.

We reserve the right to refuse service to anyone for any reason at any time.

Products & Availability

All products are subject to availability. We reserve the right to modify, discontinue, or update product details, pricing, or descriptions at any time without notice.

We make reasonable efforts to ensure product images and colours are displayed accurately; however, variations may occur due to device or screen settings.

Pricing & Payments

All prices are listed in AUD unless otherwise stated.

Prices shown at checkout are final. Payment must be received in full before an order is processed or dispatched.

In the event of an error in pricing or product information, we reserve the right to cancel the order and issue a full refund.

Orders

Once an order has been placed, it cannot be modified or cancelled.

Grandèur reserves the right to cancel or refuse any order due to suspected fraud, stock availability issues, or errors in pricing or product information. Where applicable, a full refund will be provided.

Shipping

Shipping timeframes provided are estimates only and may vary due to factors outside our control. Grandèur is not responsible for delays caused by postal carriers, customs, weather events, or public holidays.

Risk of loss passes to the customer upon delivery.

Returns & Refunds

Returns and refunds are subject to our Returns Policy and must be approved by our support team prior to being sent back.

Items returned without approval or outside the stated conditions will not be accepted.

Faulty Items & Consumer Rights

Nothing in these Terms of Service excludes or limits your rights under Australian Consumer Law. If a product is faulty, damaged, or incorrect, we will assess the issue and provide a remedy in accordance with applicable consumer guarantees.

Intellectual Property

All content on this website, including images, designs, logos, text, and graphics, is the property of Grandèur and may not be copied, reproduced, or used without prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Grandèur shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

Governing Law

These Terms of Service are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of Australian courts.