Refund policy
Returns & Credit
Every Grandèur piece is made to be lived in and worn well. On the occasion that something is not right for you, we are glad to help.
Eligible returns are issued as a credit note, valid for three years from the date we receive your item. Credit can be applied to any future order at any time within that period.
To return an item, please submit your request within 72 hours of delivery. Approved items must reach us within 14 days. Each return is assessed against the following:
- Unworn, unwashed, and in original condition
- All tags intact and attached
- Returned in original packaging
- Accompanied by proof of purchase
Once your return arrives with us, allow 2 to 3 business days for assessment and processing. You will be notified by email once your credit note has been issued.
A Note on Refunds
Grandèur does not offer refunds for change of mind, nor where a customer declines to pay applicable import duties or taxes. Eligible returns are resolved by credit note only.
Exchanges & Sizing
We do not process exchanges directly. To change a size or style, place a new order using your credit note. Our collections move quickly and stock is limited, so we are unable to guarantee that a particular size or style will remain available.
Sale & Promotional Items
Pricing during sale and promotional periods is set to its keenest. For this reason, all sale purchases are final and are not eligible for return, credit, or exchange unless the item is faulty.
Sending Your Return
All returns must be approved by our team before being sent. Once you have approval, address your parcel to:
Grandèur Returns PO Box 51, 127 Bondi Road, Bondi NSW 2026, Australia
We recommend a tracked service so your parcel can be followed to us. Return postage is the responsibility of the customer, except where an item is faulty or was sent in error.