Shipping policy
Shipping Policy
We aim to process and dispatch all orders as quickly as possible.
Order Processing
Orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email.
Shipping Options & Rates
Shipping rates are displayed at checkout before payment is completed. We currently offer standard and express shipping options within Australia.
Shipping fees are non-refundable, except where required under Australian Consumer Law.
Delivery Timeframes
Estimated delivery times are as follows:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Delivery timeframes are estimates only and may vary depending on location and carrier delays.
Shipping Locations
We currently ship within Australia only.
Delays
Grandèur is not responsible for shipping delays caused by postal or courier services, weather conditions, public holidays, or circumstances outside our control.
Incorrect Address Details
Please ensure all delivery details are correct at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.
Lost or Missing Parcels
If your order appears lost or has not arrived within the expected timeframe, please contact our support team and we will assist where possible